Shipping & Delivery Policy

Effective Date: 13 August 2026At Adrika’s Cosmetics World (ACW), we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Orders placed through the ACW website are processed after successful order confirmation and payment, where applicable.

We aim to process orders as quickly as possible. Processing time may vary depending on:

Product availability
Order volume
Verification of order details
Delivery location
Other operational circumstances

Orders may be delayed during holidays, promotional campaigns, unforeseen events or other circumstances beyond our reasonable control.

2. Shipping Locations

ACW currently delivers products to serviceable locations within India.

Delivery availability depends on the customer’s PIN code and the courier service available for that location.

Customers should provide a complete and accurate delivery address, including:

Full name
House/flat number
Street/locality
City
State
PIN code
Valid mobile number

3. Delivery Time

Estimated delivery time may vary depending on the delivery location and product availability.

The estimated delivery date or delivery timeframe, where available, will be communicated or displayed during the ordering process.

Delivery times are estimates and are not guaranteed.

Courier delays, weather conditions, transportation issues, public holidays, strikes, natural events or other circumstances beyond ACW’s control may affect delivery timelines.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout before the customer completes the order.

Shipping charges may vary depending on:

Delivery location
Order value
Product type
Delivery service
Promotional offers

Any applicable charges will be communicated to the customer before order confirmation.

5. Order Tracking

Where tracking information is available, customers may receive shipment tracking details through the contact information provided while placing the order.

Customers can use the tracking information to check the status of their shipment through the applicable courier service.

6. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its delivery procedures.

Customers should ensure that someone is available at the provided delivery address to receive the order.

ACW will not be responsible for delivery failures caused by:

Incorrect address
Incorrect PIN code
Incorrect or unreachable phone number
Customer not being available
Refusal to accept the package
Failure to respond to the courier
Other information incorrectly provided by the customer

7. Incorrect Address

Customers are responsible for providing accurate delivery information at the time of placing an order.

If an order has already been shipped, changing the delivery address may not be possible.

If an incorrect address results in the shipment being returned to ACW, additional shipping charges may apply if the customer requests re-shipment, where re-shipment is possible.

8. Damaged Package

Customers are advised to check the condition of the package at the time of delivery.

If the package appears visibly damaged or tampered with, customers should document the condition by taking photographs or video and contact ACW as soon as possible.

Any issue involving a damaged product will be reviewed in accordance with our Return & Refund Policy.

9. Missing or Incorrect Products

If an order contains a missing or incorrect product, customers should contact ACW promptly after delivery.

Please provide:

Order number
Photographs/videos of the received package
Photographs of the products received
Details of the missing or incorrect item

ACW will investigate the matter and, where the issue is confirmed to be an error on our part, determine an appropriate resolution.

10. Cosmetics, Perfumes & Body Sprays

Cosmetics, perfumes, fragrances, body sprays and personal-care products are packed carefully before dispatch.

Due to the nature of these products, customers should check the order and product details before completing their purchase.

These products are generally non-returnable and non-refundable, except where ACW specifically determines that an exception applies under our Return & Refund Policy.

11. Innerwear

Innerwear products are handled with appropriate hygiene considerations.

Customers should carefully verify the available product information and size before placing an order.

Innerwear products are non-returnable and non-refundable except where ACW specifically determines otherwise under its Return & Refund Policy.

12. Electronics

Electronics products are packaged for transportation using appropriate protective packaging.

Customers should inspect the package and product after delivery.

Electronics are generally non-returnable and non-refundable, except in cases specifically accepted by ACW under its Return & Refund Policy.

Manufacturer warranty, where applicable, will be subject to the manufacturer’s terms and conditions.

13. Delivery Delays

ACW makes reasonable efforts to ensure timely delivery. However, we cannot guarantee delivery within a particular timeframe.

Delivery may be affected by circumstances including:

Courier delays
Weather conditions
Natural disasters
Transportation disruptions
Public holidays
Strikes
Government restrictions
Incorrect customer information
Other circumstances beyond ACW’s reasonable control

14. Undelivered or Returned Shipments

If a shipment is returned to ACW because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery or other reasons attributable to the customer, ACW may contact the customer regarding the order.

Re-shipment, where available, may be subject to additional delivery charges.

15. Contact Us

For questions regarding shipping or delivery, please contact:

Adrika’s Cosmetics World (ACW)

Email: adrikascosmeticworld@gmail.com

Phone: +91 82407 26022

Location: Barasat, West Bengal, India

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

16. Policy Changes

ACW reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the updated effective date.