Return & Refund Policy

Effective Date: 13 August 2026At Adrika’s Cosmetics World (ACW) Adrika’s Cosmetics World (ACW), we carefully check products before dispatch to ensure that customers receive the correct products in good condition.

Due to the nature of the products we sell, all sales are final and products purchased through ACW are generally non-returnable and non-refundable.

1. No Return Policy

We do not accept returns for products purchased through our website.

This policy applies to, but is not limited to:

Cosmetics and makeup products
Skincare products
Personal-care products
Perfumes and fragrances
Body sprays and deodorants
Innerwear
Beauty accessories
Electronics and electronic products
Other products available on our website

For hygiene, safety and product-quality reasons, opened, used or returned products cannot be accepted.

2. No Refund Policy

All purchases are non-refundable once the order has been successfully processed and dispatched.Customers are advised to carefully check the product name, quantity, variant, size, colour and other details before completing the order.

3. Damaged Products

If a product is received physically damaged, the customer should contact ACW as soon as possible after delivery.

The customer may be required to provide:

Order number
Photographs of the package
Photographs/videos showing the damage
Photographs of the product
Other information reasonably required by ACW

ACW will review the issue and determine whether the case qualifies for an appropriate resolution.

4. Incorrect or Missing Product

If you receive a product that is different from the product ordered, or if an item is missing from your order, please contact us promptly after delivery.

Please provide your order number and supporting photographs/videos so that we can investigate the issue.

If the issue is confirmed to be an error on our part, ACW may provide an appropriate resolution at its discretion.

5. Cosmetics, Perfumes & Body Sprays

For hygiene and safety reasons, cosmetics, perfumes, fragrances, body sprays, deodorants and personal-care products cannot be returned after delivery.

Products that have been opened, used, sprayed, tested or tampered with will not be eligible for return or refund.

6. Innerwear

Due to hygiene and health considerations, innerwear products are strictly non-returnable and non-refundable.

Customers should carefully check the available product information, size and other details before placing an order.

7. Electronics

Electronics products are also non-returnable and non-refundable, except where ACW specifically determines that a product has been delivered damaged, defective or incorrect.

Any eligible issue must be reported promptly after delivery with appropriate evidence.

Where applicable, warranty claims may be subject to the manufacturer’s warranty terms and conditions.

8. Change of Mind

We do not accept returns or provide refunds simply because a customer:

Changed their mind
Ordered the wrong product
Ordered the wrong size
Ordered the wrong colour/variant
Does not like the product after delivery
No longer requires the product

Customers should review the product information carefully before placing an order.

9. Order Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

If you need to request cancellation, contact ACW as soon as possible after placing the order.

Cancellation requests will be considered based on the status of the order.

10. Failed or Unsuccessful Payments

If money is deducted from your bank account but the order is not successfully created due to a payment failure or technical issue, the transaction will be investigated.

Eligible payment reversals/refunds will be handled through the applicable payment gateway or payment method, subject to the payment provider’s processing timelines.

11. Refund Processing

Where ACW determines that a refund is applicable, the refund will generally be processed through the original payment method used for the transaction.

The time taken for the amount to appear in the customer’s account may depend on the bank, card issuer, payment gateway or other payment service provider.

12. Fraudulent or Abusive Claims

ACW reserves the right to investigate suspicious, fraudulent or abusive return/refund claims.

ACW may refuse a claim where there is evidence of misuse, tampering, fraudulent activity or violation of this policy.

13. Contact Us

If you have an issue with an order, please contact us:

Adrika’s Cosmetics World (ACW)adrikascosmeticworld@gmail.com

Phone: +91 82407 26022

Location: Barasat, West Bengal, India

Please include your order number when contacting us about an order-related issue.

14. Policy Changes

ACW reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with the updated effective date.

15. Final Sale Policy

By placing an order on the ACW website, the customer acknowledges and agrees that products are generally sold on a final-sale basis and are not eligible for return or refund, except where ACW specifically determines that an exception applies under this policy.