Privacy Policy

Effective Date: August 13, 2026Adrika’s Cosmetics World (“ACW”, “we”, “our”, or “us”) operates the Adrika’s Cosmetics World website and related services.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared when you use our website or purchase products from us.

1. Information We Collect

Depending on how you use our website, we may collect:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
PIN code
Order details
Products purchased
Payment and transaction information
Customer account information
Information submitted through contact forms
Information provided to customer support
IP address
Browser and device information
Website usage information

We collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery of products
Process payments
Confirm orders and transactions
Provide customer support
Respond to enquiries
Send order and delivery updates
Handle eligible cancellations and refunds
Improve our website and services
Maintain website security
Detect and prevent fraudulent activity
Comply with applicable legal and regulatory requirements

3. Payment Information

ACW may use third-party payment service providers, including Razorpay, to process online payments.

When you make a payment, payment-related information may be processed by the applicable payment service provider.

ACW does not intentionally store complete debit-card numbers, credit-card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on its own servers.

Payment service providers process payment information according to their own security practices and privacy policies.

4. Order and Delivery Information

To fulfil your order, we may provide necessary customer information to our delivery and logistics partners.

This may include:

Customer name
Mobile number
Delivery address
PIN code
Order information

This information is shared only to the extent reasonably necessary to deliver your order.

5. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

Maintain shopping-cart functionality
Maintain login sessions
Remember preferences
Improve website performance
Understand website usage
Provide essential WooCommerce functionality

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include:

Pages visited
General browsing behaviour
Device and browser information
Website performance information

This information helps us improve our website and customer experience.

7. Sharing of Information

ACW does not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

Payment gateways such as Razorpay
Courier and delivery partners
Website hosting providers
Technology service providers
Analytics providers
Customer-support service providers
Government authorities where legally required

Information is shared only when reasonably necessary for the relevant business or legal purpose.

8. Customer Accounts

If you create an account on our website, information associated with your account may be stored, including your name, email address, phone number and order history.

You are responsible for keeping your account credentials secure.

Please contact ACW if you believe your account has been accessed without authorization.

9. Marketing Communications

Where permitted and where appropriate consent has been provided, we may use your contact information to communicate information about:

New products
Offers
Discounts
Promotions
ACW updates

You may request to stop receiving promotional communications.

Important transactional communications relating to your orders may still be sent where necessary.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

Fulfil orders
Maintain transaction records
Provide customer support
Resolve disputes
Prevent fraud
Meet accounting requirements
Comply with legal obligations

When information is no longer required, it may be deleted or anonymized where appropriate.

12. Third-Party Services

Our website may use or link to third-party services, including payment gateways, courier providers, analytics services and other technology providers.

Third-party services may have their own privacy policies.

ACW is not responsible for the privacy practices of third-party websites or services.

13. Fraud Prevention and Security

We may use information relating to orders, accounts and transactions to detect and prevent:

Fraudulent transactions
Unauthorized account activity
Payment abuse
Website misuse
Suspicious activity

We may cooperate with payment providers, service providers and appropriate authorities when necessary.

14. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion where legally permitted
Update your contact information
Contact us regarding privacy concerns
Withdraw consent for certain communications

Some information may need to be retained where required by law or for legitimate business purposes.

15. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised effective date.

17. Contact Us

If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.

Adrika’s Cosmetics World (ACW)adrikascosmeticworld@gmail.com

Phone: +91 82407 26022

Location: Barasat, West Bengal, India

18. Acceptance

By accessing or using the ACW website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.